Surety Plumbing has been serving East Ridge and the surrounding area since 1995, handling everything from a dripping faucet to a full commercial repiping job. We work with homeowners, landlords, property managers, and businesses across Hamilton County, and we take pride in the plumbing work we leave behind on every job we complete. Whether you need a same-day repair or want to schedule something for the week ahead, we are ready to help. Local plumbers. Sound pipes. Honest quotes.
Call (423) 299-4989 to get a quote and get on the schedule. You always know where to find us if you need us again.
You shouldn't have to chase a plumber for answers, and you shouldn't have to wonder whether the person who shows up knows what they are doing. We serve the full range of customers in East Ridge: homeowners dealing with an unexpected leak, renters whose landlord needs a reliable plumber on call, property managers keeping multiple units running, office building owners, and apartment communities that need work done right the first time.
Our plumbing contractors handle residential plumbing repair and commercial plumbing repair with the same attention to detail. Whether it is a single-family home on a quiet street or a multi-unit building with a dozen fixtures to address, we bring the same level of care to the job. Work performed by licensed plumbers means the job is done to code and done to last. That is the kind of plumbing work neighbors pass along by word of mouth, and it is what keeps our phone ringing after 31 years in business.
Give us a call and we'll get the water sorted.
Staying ahead of plumbing problems keeps your home dry. Below is the everyday plumbing work we handle across East Ridge and Hamilton County. If you do not see your specific issue listed, call us anyway. If it involves water, drains, or pipes, we can almost certainly help.
A slow drain is easy to ignore until it becomes a backed-up sink, tub, or floor drain. We clear clogs in kitchen drains, bathroom drains, floor drains, and main sewer lines. For stubborn buildup and recurring blockages, we use hydro jetting to scour the inside of the pipe and flush the line clean. Clog removal service that gets to the root of the problem saves you from calling again next month.
A hidden leak can do serious damage before you ever notice the water. We use leak detection equipment to locate water loss behind walls, under slabs, and in crawl spaces without unnecessary demolition. Slab leak detection is a specialty we take seriously, because an unaddressed slab leak can undermine a foundation quickly. Once we find the source, we repair or replace the affected pipe and get the system sealed up.
No hot water is one of those problems that needs to be fixed today, not next week. We repair and replace tank water heaters and handle tankless water heater installation and repair for customers who want on-demand domestic hot water. If your unit is aging or struggling to keep up with demand, we can walk you through your options and get a new unit in place fast.
A running toilet, a dripping faucet, or a fixture that just will not seal right wastes water and adds up on your bill. We handle toilet repair, toilet replacement, leaking faucet repair, and full fixture installation for kitchens, bathrooms, and utility spaces. If you are upgrading finishes or replacing an old unit, we can swap in the new fixture and make sure everything is seated and sealed correctly.
The sewer line running from your home or building out to the municipal connection is your responsibility, and problems with it can shut a property down fast. We handle sewer line cleaning, sewer line repair, and sewer line replacement. For qualifying situations, trenchless sewer repair lets us restore the line with minimal disruption to your yard. We speak to the line from the structure outward, and we keep it flowing.
Low water pressure, a garbage disposal that hums but will not grind, or pipes that are simply too old to trust are all problems we solve regularly. Whole-home repiping replaces aging or failing pipe throughout a structure and restores reliable flow and pressure. We also install and replace garbage disposals, repair shutoff valves, and handle backflow prevention and water pressure diagnostics. If a shutoff valve has not been turned in years, we can replace it before it becomes a bigger issue.
The sooner you call, the sooner the water is back on, and that is exactly why we keep our phones answered for same-day and after-hours requests. A burst pipe, a major leak, or a water heater that fails on a Sunday morning cannot wait until Monday. We stand behind every pipe and fixture we touch, and that commitment does not stop when the workday does.
We are available for emergency plumbing repair, burst pipe repair, and no-hot-water calls in East Ridge and across Hamilton County. Residential plumbing. Commercial plumbing. One number for both.
Pick up the phone and we'll get moving.
Hamilton County's climate and geography put specific demands on local plumbing systems. Seasonal heavy rainfall, mature tree canopy, clay-heavy soils, and moderate mineral hardness in the municipal water supply all create recurring plumbing work that we see consistently across the area. The three services below come up regularly for our customers here, and we handle each one with the local knowledge that comes from working in this community for over three decades.
East Ridge and the surrounding Hamilton County area see significant seasonal rainfall, and low-lying lots and crawl-space homes can take on water when storms hit hard. A properly installed sump pump moves water out before it can damage a foundation, ruin stored belongings, or create a mold problem. We size and install sump pumps for both basements and crawl spaces, and we can assess your drainage situation before recommending a setup that fits your property.
The mature tree canopy throughout the Chattanooga metro is one of the things that makes neighborhoods here feel established and livable. It also means that tree roots are constantly working their way toward sewer lines, especially in clay-heavy soil where roots seek out moisture. Root intrusion is one of the most common sewer line problems we handle in this area. We clear root-blocked lines with hydro jetting, inspect the damage, and repair or replace sections of the line that roots have compromised. Sewer line service and inspection after a root intrusion tells you exactly what you are dealing with before it becomes a full backup.
Hamilton County municipal water carries moderate mineral hardness, and over time that hardness builds up inside pipes, fixtures, and water heaters. Scale accumulation shortens the life of a tankless water heater, clogs fixture aerators, and leaves deposits on sinks and tubs. Water filtration and softener installation addresses that buildup at the source, protecting the plumbing and appliances throughout the home. We assess your water and install a softener sized for your household or building.
Getting your water flowing again is easier than you think when you have a plumber who understands both the rough-in work and the finish installation. We handle plumbing for bathroom remodels, kitchen remodels, home renovations, and new construction projects across East Ridge and Hamilton County. Whether you need new supply and drain lines roughed in for a bathroom addition or a full kitchen plumbing installation with a new sink, dishwasher connection, and disposal, we can work alongside your contractor or take the lead ourselves.
We also handle gas line work on the supply side, including gas line repair and gas line rough-in for kitchen appliances and other equipment that requires a dedicated gas connection. All work is performed by licensed plumbers and completed to code, which matters when it comes time for inspection or resale.
Call today and we'll get the water back where it belongs.
We respond to emergency calls around the clock, including nights and weekends. When you call, we dispatch a plumber as quickly as possible and keep you informed of the arrival time. Burst pipes, major leaks, and sudden water heater failures are treated as the urgent situations they are.
It depends on the type of work. Most pipe repairs, fixture replacements, and water heater swaps require shutting off the water supply to the affected area or to the whole house for a period. We will tell you before we start what to expect and how long the water will be off. We restore service as quickly as the job allows.
If you have a burst pipe or a major leak, shut off the main water supply to the house if you can locate it safely. Move belongings away from the affected area to limit water damage. Do not attempt to open walls or access pipes yourself. When we arrive, we will take it from there.
Same-day scheduling is available for most non-emergency calls in East Ridge and the surrounding Hamilton County area. When you call, we will check availability and get you on the schedule as quickly as possible. The sooner you call, the better our chances of getting to you the same day.
Yes. We document the work performed and provide you with a clear invoice before we leave. You will know what was done, what parts were used, and what the final cost is. There are no charges on the invoice that were not discussed with you before or during the job.
A pipe repair addresses a specific section of pipe that has failed or is leaking. A full repipe replaces the entire supply system throughout the home, typically with copper or PEX. If you are dealing with repeated leaks in multiple locations, discolored water, or a significant pressure drop, a repipe may solve a long list of smaller problems at once. We assess the condition of your plumbing and give you an honest recommendation.
We use leak detection equipment to locate water loss behind walls, under floors, and beneath slabs without unnecessary demolition. Once we identify the source, we explain where it is and what repair is needed before we open anything up. Slab leak detection is a regular part of our work in East Ridge, where slab-on-grade construction is common.
A tankless water heater heats water on demand rather than storing a tank of hot water continuously, which can reduce energy use and free up space. They also tend to last longer than traditional tank units. We install and service both types, and we can walk you through the trade-offs so you can decide what makes sense for your home or building.
If a unit is beyond repair, leaking at the tank itself, or simply past its useful life, we will tell you clearly and walk you through your replacement options. We stock common tank and tankless units so replacement jobs do not drag out. We remove the old unit, install the new one, and test it before we leave.
Yes. Sump pump installation is a regular part of our work in East Ridge and across Hamilton County, where seasonal rainfall can push water into basements and crawl spaces. We size and install the pump for your property and make sure the discharge line is routed correctly so the system works when the weather turns.
We clear root intrusion using hydro jetting to break through the blockage and flush the line. After clearing, we run a camera inspection to assess the condition of the pipe and identify any sections that have been cracked or compromised by root growth. Depending on what we find, we repair or replace the affected section. Where conditions allow, trenchless methods reduce disruption to your yard.
Low pressure can come from a failing pressure regulator, a partially closed shutoff valve, buildup inside older pipes, or a problem at the main line. We diagnose the source, explain what we find, and repair or replace the component causing the drop. If aging pipe is the root cause, we will discuss whether a repipe makes sense for your situation.
Getting your water flowing again is one call away, and we make the scheduling process straightforward. We do not believe in vague estimates or surprise charges. When you call, we talk through what you are dealing with, give you an honest picture of what the work involves, and get you a real quote before anything starts.
We know plumbing costs are a concern for homeowners and property managers alike. We are not here to oversell the job or recommend work you do not need. If you are wondering how much a repair or installation is likely to run, the best way to find out is to call and describe the situation. We will give you a straight answer.
Surety Plumbing has been a trusted name in East Ridge since 1995, and we are here when you need a reliable, locally owned plumbing contractor you can count on. Call (423) 299-4989 to request an estimate or schedule a service call. Local plumbers. Sound pipes. Honest quotes.
We handle the full range of residential and commercial plumbing work in East Ridge and throughout Hamilton County. The table below outlines what each service covers, who it is best suited for, and a practical note to help you decide what to call about. If you do not see your situation listed, call us and we will point you in the right direction.
| Type of Job | What the Job Covers | Recommended For | Helpful to Know |
|---|---|---|---|
| Drain Cleaning and Clog Removal |
| homeowners and businesses with slow or backed-up drains | Hydro jetting clears grease, scale, and debris that a standard snake leaves behind, making it the right call for drains that keep coming back. |
| Well Pump Service |
| rural and semi-rural properties in the Hamilton County area that rely on a private well | A failing pressure tank often mimics a pump problem. We diagnose the full system before recommending a repair. |
| Tree-Root Sewer Line Service |
| older East Ridge neighborhoods with mature trees near sewer and main lines | Roots work into joints and cracks over time. Catching the problem early avoids a full line replacement. |
| Sump Pump Installation |
| Hamilton County homeowners with basements or crawl spaces prone to seasonal water intrusion | Heavy Tennessee Valley rainfall can overwhelm an aging or undersized pump. We make sure the discharge line is routed correctly so the system works when it matters. |
| Garbage Disposal Service |
| homeowners or restaurant operators with a disposal that hums, jams, or has quit entirely | Most disposal repairs or replacements are completed in a single visit. |
| Water Softener Installation |
| East Ridge and Hamilton County homes dealing with hard water scale on fixtures or inside water heaters | Hard water shortens the life of pipes, fixtures, and water heaters. A softener installed at the supply line protects the whole house. |
| Slab Leak Detection and Repair |
| homeowners with unexplained wet floors, high water bills, or visible cracks near a slab | We locate the leak before opening anything up, which reduces the scope of the repair and protects your flooring. |
| Whole-Home Repiping |
| Hamilton County homeowners with older galvanized pipe, discolored water, or repeated leaks in the same lines | Repiping solves a long list of smaller recurring problems in one job. Work is brought up to current code. |
| Toilet Repair and Installation |
| homeowners and property managers dealing with a running, leaking, or broken toilet | A running toilet can waste hundreds of gallons a month. A quick repair often costs far less than the next water bill. |
| Emergency Plumbing |
| any homeowner or business facing a plumbing problem that cannot wait until the next business day | We are available around the clock, including nights, weekends, and holidays. Call us and we will get someone moving. |
| Water Heater Repair and Replacement |
| households and businesses with no hot water, a leaking unit, or an aging heater | We stock common units so replacement jobs move quickly. Work is performed by licensed plumbers and brought up to current code. |
| Leak Detection and Repair |
| anyone with an unexplained water bill increase or visible moisture damage | We use diagnostic methods that limit disruption to walls and floors before any repair work begins. |
| Faucet and Fixture Installation |
| homeowners upgrading fixtures or dealing with a dripping faucet or failed fitting | We handle everything from a single dripping faucet to full fixture installation on a bathroom or kitchen remodel. |
| Water Pressure and Shutoff Valve Repair |
| homes or businesses with noticeably low pressure or a stuck or leaking shutoff valve | A reliable shutoff valve is your first line of defense in an emergency. If yours is corroded or hard to turn, it is worth addressing before a problem forces the issue. |
| Sewer and Main Line Service |
| properties with a slow main drain, sewage backup, or suspected line damage | Camera inspection shows exactly what is happening inside the line before any digging or repair work begins. |
How do I know if my water heater needs to be repaired or replaced?
Age is the first thing to consider. Most tank water heaters last eight to twelve years. If yours is in that range and showing signs of trouble, such as rust-colored water, a leaking base, inconsistent temperatures, or a unit that trips the breaker repeatedly, replacement is often the more practical call. We will look at the unit, give you an honest read on its condition, and walk you through your options before any work begins.
What causes drains to keep backing up even after they have been cleared?
A drain that clears and then backs up again usually points to a problem further down the line than a standard snake reaches. Grease buildup, root intrusion, or a partial collapse in the pipe can all cause recurring blockages. Hydro jetting clears material that snaking leaves on the pipe wall, and a camera inspection of the main line shows whether there is a structural issue that needs to be addressed.
How do you find a hidden or under-slab leak without tearing up the floor?
We use diagnostic methods that let us pinpoint the location of a leak before any cutting or digging begins. For slab leaks, that means locating the source as precisely as possible so the repair is targeted rather than exploratory. In many cases, the affected section of pipe can be repaired or rerouted with far less disruption than a homeowner expects going in.
Same-Day and Emergency Availability
We offer same-day appointments for most calls and respond to emergencies around the clock. Nights, weekends, and holidays are all covered. When you call, you reach someone who can get a plumber moving.
How do tree roots damage a sewer line, and what can be done about it?
Roots follow moisture and work their way into small cracks or loose joints in a sewer line over time. Once inside, they grow and branch until the line slows or backs up entirely. We clear the intrusion, run a camera to assess the extent of the damage, and repair or replace the affected section. Trenchless methods are available where the condition of the line and the site allow for it.
What causes low water pressure throughout the house?
Low pressure across the whole house usually points to the supply side: a failing pressure regulator, a partially closed main shutoff, a corroded or scaled pipe restricting flow, or a leak somewhere in the system pulling pressure down. We track down the cause rather than guessing, and we give you a clear explanation of what we find before we recommend a fix.
Is it worth repiping an older home, or is it better to repair pipes as they fail?
If you are dealing with repeated leaks in the same section of pipe, discolored water, or steadily dropping pressure in an older home with galvanized steel pipe, repiping is usually the more economical choice over time. Patching individual failures in badly corroded pipe is a temporary fix. A full repipe with copper or PEX addresses the root cause and brings the installation up to current code.
Upfront Quotes With No Surprise Fees
We walk you through the scope and the cost before any work begins. If something changes once we are into the job, we talk to you first. The invoice reflects what we agreed on.
Do I need to be home when the plumber comes?
For most residential service calls, yes. We need access to the problem area and someone available to review the estimate and approve the work before we begin. If you are a property manager scheduling a call for a tenant, let us know when you call and we will work out the access details with you.
How does pricing work, and will the estimate change once work starts?
We give you a clear estimate before any work begins. If something unexpected comes up once we are into the job, we stop and talk to you about it before we proceed. There are no charges added at the end of the visit without your knowledge. The best way to get an accurate number is to call, describe what you are seeing, and let us ask a few questions.
Work Performed by Licensed Plumbers
Every job, residential or commercial, is handled by licensed plumbers who know the area and take the work seriously. We stand behind every pipe and fixture we touch.
What is the difference between a tank and a tankless water heater?
A tank water heater stores a set volume of hot water and keeps it ready. A tankless unit heats water on demand as it flows through the unit, which means no storage tank and no standby heat loss. Tankless units tend to have a higher upfront cost but can be more efficient over time, especially in households with consistent hot water demand. We carry and install both types and can help you think through which fits your home and usage.
When should I call a plumber rather than trying to fix something myself?
Simple tasks like replacing a faucet aerator or a toilet flapper are reasonable DIY projects. Once the work involves supply lines, shutoff valves, drain connections, water heater components, or anything inside a wall or under a slab, a mistake can cause more damage than the original problem. If you are unsure, it costs nothing to call and describe what you are looking at. We will give you a straight answer.
What should I do if a pipe bursts or I have a major leak right now?
Shut off the water at the nearest shutoff valve or at the main if you need to. Then call us. We are available around the clock for plumbing emergencies, including nights, weekends, and holidays. When you call, tell us what you are seeing and where the water is coming from, and we will get someone on the way as quickly as possible.
Call us at (423) 299-4989 and we will help you figure out exactly what your situation calls for and get you on the schedule.
(423) 299-4989